Books
Customer Service
This is a unique 6-hour workshop accompanied by a powerful e-learning program. It is suitable for anyone whose knowledge of English is at the pre-intermediate level or higher. You will find this workshop extremely valuable if you want to have a successful career in the customer service field. How should you handle customer complaints? What are the main English terms you need to know and how can you communicate in a polite and respectful way? What should you include in an apology email? This workshop will teach you all the main soft skills required while providing opportunities for discussion and practice.
The Business Skills textbook includes the following:
- A practical 16-page book written in American English
and packed with tips and advice - Dialogues and texts related to customer service
- Customer service terms and standard expressions
- Grammar
- Reading, listening, speaking, writing and pronunciation exercises
The online Teacher’s Book includes the following:
- The Customer Service book in digital form
- Detailed teaching instructions
- Answers to the exercises
- Downloadable listening tracks
- Extra tips and activities
- Listening transcript
- E-learning texts
The online Self-study Guide includes the following:
- Detailed instructions
- Extra tips
- Answers to the exercises
- Listening transcript
- E-learning texts
The Business Skills E-learning Card includes the following:
- The Customer Service book in digital and interactive form
- Listening tracks
- Extra interactive texts and exercises
(articles, quizzes, listening practice, etc.) - Extra business vocabulary
- An entertaining educational video with exercises
