Page 57 - Eplanet Educational Services

Here are some of the benefits our agents enjoy:
• Up-to-date supportive research and development • Live support for immediate problem solving
• Fully integrated services • Multinational help desk team for agent and customer support
• Increased productivity and profits • Systematic step-by-step agent support on staff selection, training,
• Improved competitive position and evaluation

As a fully integrated publisher, we guarantee steady prices for our products and services. In a world full of change and a time of
financial difficulties, this is a very important benefit. Our efficiency has already been proven. For example, with our help E-planet
Egypt is now the largest chain of language schools in Egypt with more than 50 branches. It was officially named the most successful
franchise business in 2014 in that country. Also, our E-planet representative office for North Africa and the Middle East recently
received an award in the United Arab Emirates for its success story, its efficient support, and its fast development.

Business Training Customer Service Hiring and Training
• Organisation and function of the branch • Online customer service interview
• Teaching personnel management • Online customer service aptitude test
• Communication seminars • Online seminars for customer service agents
• Sales seminars • Guide for the face-to-face interview
Teacher Hiring and Training Administrative Personnel Training
• 0nIine teacher interview • Seminars for educational consultants
• 0nIine teacher aptitude test • Sales and educational services seminars
• Online teacher seminars • Communication seminars
• Guide for the face-to-face interview • Educational and administrative manuals

Continuous Support E-planet School Management Software
• Supervision by central administration consultants • Manage detailed student information with ease
• Business and marketing plans customised for each country and area • Track students' progress year by year
• Marketing tools tailored for each country and area • Organise products, orders, and receipts
• Create course timetables
• See students' surveys
• Store detailed information of teachers
• Collect fees and maintain accurate accounting records

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