Returns, Exchanges, Refunds
You have the legal right to cancel your order within fourteen working days of receipt of the goods or PIN code(s). In this case, any sum debited from your credit or debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order. If you want to cancel your order, you will need to follow the procedure set out below within the fourteen days. E-PLANET EDUCATIONAL SERVICES E-SHOP will offer you a refund provided that the products are returned complete, in perfect condition, unused, fully labelled and with the original packaging. To exchange a product please follow the returns procedure below requesting an exchange. Please note that you have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, your entitlement to a refund may be affected. We also request that items are returned with their original packaging. Upon receipt of an order, if any item has been delivered incomplete, you should notify us by email on the same day. We strongly advise all customers to check their order thoroughly upon delivery before disposing of any original packaging or using any part of the package. Except where items are faulty and a replacement is not available, refunds for items may be given and only at the discretion of E-PLANET EDUCATIONAL SERVICES E-SHOP. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us.
Returns received outside the above time frames will not be accepted.
All items intended for return or exchange must have a Goods Return Number (GRN). GRN numbers must be obtained within 10 working days of receipt of delivery by clicking here and completing the GRN form. E-PLANET EDUCATIONAL SERVICES E-SHOP will then reply with a GRN number. Once you have received this, please take care to follow the instructions emailed to you. You cannot return goods without this number. Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EC). It is the customer’s responsibility to retain copies of all tracking information and to ensure that the returned goods arrive with E-PLANET EDUCATIONAL SERVICES E-SHOP within the above stated timeframe. Please note that E-PLANET EDUCATIONAL SERVICES E-SHOP does not accept liability for returned goods. When returning items, you are strongly recommended to obtain proof of posting or the relevant couriers airway bills and documentation. We cannot accept responsibility for parcels lost in transit and you are advised to arrange your own insurance. We will only refund or provide an exchange for the costs of postage / transport where the item returned is faulty.